Privacy Policy

NUVORA Cleaning Services is a Nairobi-based cleaning business providing professional window cleaning and exterior-care services to residential, commercial and managed properties.

For the personal information described in this Privacy Policy, NUVORA generally determines why and how the information is processed.

• Business name: NUVORA Cleaning Services
• Location: Imara Daima, Nairobi, Kenya
• Telephone: 0746 854 352
• Email: info@dirtynuvora.co.ke
• Website: www.dirtynuvora.co.ke

The information collected depends on how you interact with NUVORA and the service you request.

• Your name and contact details, including telephone number, email address and WhatsApp number.
• The location, type and description of the property requiring cleaning.
• The cleaning service requested and your preferred appointment timing.
• Photographs, videos or other property information you voluntarily provide for assessment.
• Messages, enquiries and communication exchanged with NUVORA.
• Quotation, invoice, payment and service-history records where a transaction takes place.
• Technical information required for website security, operation and error diagnosis.
• Feedback or testimonials you voluntarily submit.

Personal information may be collected directly from you or generated during your interaction with NUVORA.

• Through the quotation and contact forms on this website.
• Through telephone calls, email, WhatsApp or other direct communication.
• During property assessments, appointments and completed cleaning services.
• When you provide feedback, photographs or testimonial information.
• Through essential technical logs created when the website is used.

NUVORA processes personal information only for identifiable business, service and legal purposes.

• Responding to enquiries and communicating with prospective customers.
• Reviewing property details and preparing quotations.
• Confirming locations, access arrangements and appointment schedules.
• Providing, managing and following up on cleaning services.
• Preparing invoices, confirming payments and maintaining financial records.
• Providing customer support and handling complaints or service concerns.
• Improving website content, service processes and customer communication.
• Protecting the website, customers, employees and business from fraud or misuse.
• Meeting applicable accounting, tax, regulatory or legal obligations.

The lawful ground used depends on the reason for processing and the circumstances in which the information was provided.

• Your consent, where consent is the appropriate basis and has been requested.
• Taking steps at your request before providing a service or entering into an agreement.
• Performing an agreed cleaning service or related customer arrangement.
• Meeting legal, accounting, tax or regulatory obligations.
• Protecting legitimate business interests, provided those interests do not unfairly override your rights.
• Establishing, exercising or defending a legal claim where necessary.

NUVORA does not sell customer personal information to advertisers.

Information may be shared only where reasonably necessary for service delivery, business administration, website operation or legal compliance.

• With NUVORA staff or authorized team members who need the information to handle your enquiry or service.
• With trusted hosting, email, information-technology or business-service providers acting on NUVORA’s behalf.
• With professional advisers such as accountants, auditors, insurers or legal advisers where necessary.
• With payment or financial-service providers where a payment method requires their involvement.
• With regulators, law-enforcement bodies or public authorities where disclosure is lawfully required.
• With another party involved in a lawful business reorganization, subject to appropriate safeguards.

Photographs supplied for a quotation may be used to understand the property, access conditions and required cleaning method.

Project photographs may also be created for service records, quality review or dispute resolution where reasonably necessary.

• NUVORA should avoid displaying personal identifiers unnecessarily.
• Photographs used for public marketing, the Gallery or social media should be used only where appropriate permission has been obtained.
• Customers should avoid sending documents or images containing personal information that is not needed for the quotation.
• A customer may ask NUVORA not to use identifiable project images for public marketing.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain service and financial records, or to meet legal obligations.

Different records may have different retention periods depending on their purpose, sensitivity and applicable requirements.

• Unsuccessful quotation enquiries may be removed when they are no longer required for follow-up.
• Customer, invoice and transaction records may be retained for accounting, tax, audit and legal purposes.
• Information connected to a complaint or dispute may be retained until the matter has been resolved and relevant legal periods have passed.
• Records that no longer need to be retained should be securely deleted, anonymized or destroyed.

NUVORA takes reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, alteration, misuse or disclosure.

No website, email service or electronic transmission method can be guaranteed to be completely secure. Customers should therefore avoid sending highly sensitive information that NUVORA has not requested.

• Access to business systems should be limited to authorized persons.
• Website software, passwords and hosting environments should be maintained appropriately.
• Backups and records should be protected according to their sensitivity.
• Suspected data incidents should be investigated and handled according to applicable requirements.

Subject to applicable law and any lawful limitations, you may exercise rights concerning personal information held by NUVORA.

• Request information about how your personal data is being used.
• Request access to personal information held about you.
• Request correction of information that is inaccurate, incomplete, outdated or misleading.
• Object to certain processing, including direct-marketing processing.
• Request deletion of information where the applicable legal conditions are met.
• Request restriction of certain processing where applicable.
• Request portability of eligible personal data where applicable.
• Withdraw consent where processing relies on consent.
• Make a complaint about how your personal information has been handled.

This website may use essential cookies or similar technologies required for security, session management, forms and normal website operation.

If optional analytics, advertising or marketing technologies are introduced, this Privacy Policy and any required cookie controls should be updated before those technologies are activated.

• Browser settings can usually be used to block or remove cookies.
• Blocking essential cookies may affect website forms, security or normal functionality.
• Third-party websites linked from this site may operate their own cookies and privacy practices.

Some website, email, hosting or technology providers may process information using infrastructure located outside Kenya.

Where an international transfer occurs, NUVORA should use providers and arrangements that offer appropriate legal and security safeguards for personal information.

NUVORA services and this website are not designed to collect personal information directly from children.

A parent, guardian or responsible adult should handle service enquiries involving a property occupied or used by children.

NUVORA may update this Privacy Policy when its services, website, systems or legal obligations change.

The revised version will be published on this page together with an updated revision date.

Questions, correction requests, access requests and privacy concerns should first be sent to NUVORA using the contact details below.

Where a concern cannot be resolved directly, a person may also contact the Office of the Data Protection Commissioner in Kenya.

• Email: info@dirtynuvora.co.ke
• Telephone: 0746 854 352
• Postal or physical contact: Imara Daima, Nairobi, Kenya